FAQ

⭐ GENERAL ⭐

✦ Where are you located?
- FL, USA

✦ Do you ship to [insert country here]?
- Yes, I ship worldwide!

Please note that any customs duties and import taxes subject to international orders are of the buyer's responsibility. All orders are marked as 'merchandise' and at full value.

✦ What payment methods do you accept?
- All major cards! I do not accept PayPal.

⭐ SHIPPING ⭐

✦ What shipping options do you offer?

• Domestic (USA): Standard shipping via USPS Ground Advantage; includes tracking + carrier insurance by default.
• International: Standard shipping via USPS/Pirate Ship's SER. Includes tracking (*door-to-door tracking is dependent on the country) + InsureShield insurance by default.

✦ What is your processing time?
- 1-4 business days for ready & in-stock items.

✦ How long will it take for my order to arrive?

- PRE-ORDERS:

• Time varies. Please see individual item descriptions, the pin updates page via carrd, or my Instagram highlights for timelines and updates on pre-orders.

- IN-HANDS: 

• Domestic (USA): 2-7 business days after shipment
• International: 1-8+ weeks after shipment

Delivery time depends on location + the efficiency of postal services; delays may occur due to external factors (weather, holidays, pandemic, customs holds, etc.)

⭐ ORDER HELP ⭐

✦ Can I update my shipping address and/or make changes to my order?
- Yes. Please use the contact form on my website or email me directly at [email protected] ASAP. Address and item quantity issues cannot be fixed after your order has been shipped.

✦ Can I combine orders?
- You can combine orders of in-stocks only OR pre-orders of the same pin design, yes! Just let me know via email the order numbers. Any excess shipping costs will be refunded once your order has been processed for shipment.

✦ What if I don't receive my order?
- For packages missing in transit that are insured, please contact me within the deadlines (see INSURANCE section below for more information) in order to receive a full refund (or reshipment if possible).

- If your tracking number says your package was delivered but you didn't receive it, please try and check the following:

• 1. Your shipping address. Was the address you provided correct?
• 2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.
• 3. If your package is not with your neighbors, please follow up with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may open a missing mail claim with them.

This shop is neither responsible for delivery mishandlings nor stolen parcels after they have been transferred into the hands of USPS. Unfortunately, I will not be able to refund or replace orders with a successfully delivered tracking status [without InsureShield].

⭐ INSURANCE ⭐

✦ Do you offer package insurance?

Yes! ALL domestic orders include carrier insurance and all international orders include InsureShield by default.

USA residents can purchase InsureShield at checkout for extra security. InsureShield offers better and more protections--including protections against porch theft. I highly recommend purchasing InsureShield if you need full package protection!

✦ How does insurance protect my order?
- Package insurance financially protects your order in the event that your package is damaged or lost in the care of postal services.

Should a delivery issue occur with your package and it is insured, a parcel claim can be filed for you to receive a full refund. Please contact me via email regarding this; claims must be reported and filed no later than the deadlines below.

PACKAGE INSURANCE CLAIM DEADLINES

• Domestic (USA) (Carrier Insurance): 15-60 calendar days from the shipment date.

For additional info, please visit the USPS website.

• International (InsureShield): within 9 months of the shipment date.

It is the buyer's responsibility to inform SAODAZE of any parcel issues in time as according to these policies and deadlines. We cannot help you if you allow time to elapse.